Information

Check in / Check out / Cancellation Policy

Check in

15：00 ～21：00
＊Your reservation will be cancelled if you do not arrive by 21:00.

👉 For stays on or after January 1, 2026, check-in: 15:00–20:00.

Check out
　　　　～10：00

＊We are closed between 12:00～15:00.
　(Guests staying multiple nights may stay inside the guesthouse.)

Cancellation Policy

For cancellations made from 3 days before the scheduled day of stay
(for example, cancellations on or after the 1st for a stay on the 4th),
the full amount (100%) of the accommodation fee will be charged as a cancellation fee.

Information

The building echoes much because our house is old and wooden.

We would appreciate it if you could keep quiet after 22:00.

Front desk

• Front desk hours: 8:00 a.m. – 12:00 noon / 3:00 p.m. – 9:00 p.m.
Staff members are on the premises at night, but available for emergencies only.

• You can leave your luggage between 8:00 a.m. and 12:00 noon before check-in, with prior notice.
(Please be sure to contact us in advance. Without notice, we may not be able to assist you due to staff absence.)

• The guesthouse is closed from 12:00 noon to 3:00 p.m., and staff are not available during this time.
Luggage drop-off and pick-up are not available during closed hours.
(Guests staying multiple nights may remain in the house during this time.)

• After check-out, luggage storage is available until 12:00 noon on the same day.

Guesthouse guides

・High speed Wi-Fi is available free of charge in all rooms.

・There is a valuables locker that you can put your wallet and key etc. (free of charge)

・You can use Refrigerator, Microwave, Toaster. (free of charge)

・ Shower and bathroom are shared.
　 * There are no private shower and bathroom in the private room. (Ladies can use the shower room for only women.)

・There is no bathtub.

・You can use a washing machine. (200 yen / 9:00～21:00）

・There is no cloths dryer. There is a coin-operated laundry in about 3 minutes away on foot.

・There is no private car park.
　If you are coming by car, please use the neighboring coin-operated car parkings .

・You cannot park a motorcycle.
　If you are coming by motorcycle, please use the motorcycle park near Kanazawa station.

・Please keep quiet after 22:00.
　The lights in common rooms are turned off at 23:00.

Q & A

What is the important notice when we stay at Guest House Pongyi ?

Guesthouse is an inn where people share the bed rooms (dormitories), Shower rooms, bathrooms, kitchen etc. We would like you to make yourself at home.
However, please keep good manners in the guesthouse (eg. Refraining from talking loudly or using an alarm in the dormitories) with other guests in mind.

What time is the check-in and check-out time ?

Our check-in time is 3:00pm - 9:00pm. (For stays on or after January 1, 2026, check-in: 3:00pm–8:00pm. ) However, if you cannot come by 9:00pm without prior notice, your reservation will be cancelled after 9:00pm.

We can wait for you until 10:00pm with previous notice. We are closed Noon(12:00) - 3:00pm. There is nobody in the guesthouse during our closing time (3 hours).
* The guests who sleep more than two nights can stay in the guesthouse during this time.

Can I check in early or check out late?

Early check-in (check-in before 3:00pm) and late check-out (check-out after 10:00 pm) are not available at our guesthouse.

What is your cancellation policy?

For cancellations made 3 days prior to the planned day of stay (e.g., If the planned day of stay is on the 4th, cancellation fee will be charged from 1st.), the full amount (100%) of the accomodation fee will be charged as a cancellation fee.

Do you serve meals at your guesthouse ?

Breakfast (hot sandwiches) is served for an extra charge (600 yen).
Dinner is not provided.
There are many restaurants nearby, including near Kanazawa Station, so please feel free to inquire at the front desk.

Can I leave our luggage before check-in or after check-out ?

You can leave your luggage with us between 8:00 a.m. and 12:00 noon before check-in, with prior notice.
(Please make sure to contact us in advance. If you come without notice, we may not be able to assist you due to staff absence.)
Between 12:00 noon and 3:00 p.m. (closed hours), luggage drop-off and pick-up are not available.
After check-out, luggage storage is available until 12:00 noon on the same day.
If you wish to send your luggage in advance by courier, please arrange it to arrive on the day of your stay or the day before. (Please inform us in advance if you plan to send your luggage by courier.)

Do you have a curfew?

No, we don’t have curfew. The main entrance is closed at 10:00pm, however, you can use the backdoor from 10:00pm - 8:00am (next day). (We will tell you the password of the backdoor when you check in.) * Please quietly go in and go out at night so as not to disturb other sleeping guests.

Do you have the lights – out time ?

Yes. We turn off the lights of the common rooms at 11:00pm. Since our wooden building is old, the house echoes much with sounds.
Please do not talk on the cellphone or talking online after 11:00pm.
We kindly ask you to keep quiet after 10:00pm.

What amenities do you have ?

We don’t have amenity like a hotel, however, shampoo, conditioner and body soap are in the shower room. In the Female Dormitory, there are a bottle of make-up remover and some cotton buds.
Towel, yukata (pajamas) and toothbrush are rental (not included in the accommodation fee).
Bath towel / 200 yen, face towel / 100 yen, yukata / 500 yen

What kind of facilities do you have?

We have two shower rooms. One is only for women (until 11:00pm) and the other is for men and women (24 hours).
If you want to take a bath, we will give information on public bathhouses in the neighborhood.

The usage fee of the washing machine is 200 yen (one time). We don’t have a drying machine. * The nearest coin laundry is about 3 minutes’ walk from our guesthouse. (Open: 24 hours)

You can use a hair dryer for free. (until 11;00pm)
Refrigerator, microwave, toaster can be used freely.

Do the rooms have a shower room and a bathroom ?

No. There is a shower room and a bathroom for women only near the Female Dormitory. * All women guests can use them. Other rooms (Mixed Dormitory and the Japanese Style Room) don’t have its own shower room or a bathroom. Please use the shared shower room and a bathroom.

Can I use the internet ?

Yes. Hi-speed internet is available free of charge throughout our guesthouse.

Are there valuables lockers ?

Yes, we do. Free small lockers(free of charge) are available, suitable for A4-sized items, laptops, or small bags.

Is your house barrier-free?

No, it is not barrier-free. Our house is a townhouse which was built about 150 years ago.
There are many steps in every part of our house. The stairs to the Female Dormitory are very narrow and steep, so it seems that they are unsuitable for physically handicapped people (especially legs).

Can I stay with children?

Yes. Please check the age below. Dormitories (shared room): 12 years old (first grade in junior high school) or older can stay Japanese Style Room (private): 6 years old (first grade in elementary school) or older can stay.

Do you accept credit cards?

Yes, we can accept VISA, Master, AMERICAN EXPRESS, JCB and Diners Club.

Do you have any parking lots?

No, we don’t have our own parking lots. We are happy to show you the coin parkings near our guesthouse when you check in.
（Coin-operated parking nearby）

We are also happy to show a public parking lot near JR Kanazawa station for people come by motorcycle. In case of a bicycle, you can use a small space to park on the bridge in front of our guesthouse. (One bicycle only and there is no roof.)